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Important Benefits of Social Media Marketing Every Business Should Know

Important Benefits of Social Media Marketing Every Business Should Know

Social media marketing requires both strategy and creativity.

While it may seem overwhelming, its importance cannot be overstated. It’s so important that 97% of marketers are using social media and 78% of salespeople outsell their peers by using social media for their business.

Plus, its benefits extend far beyond increasing sales.

However, not all businesses are aware of the benefits of social media marketing. In fact, 50% of small businesses aren’t using social media to promote their business. That’s an alarming number. Even more concerning is that an additional 25% don’t plan to use social media in the future either.

Clearly, there is a disconnect between those who are seeing the benefits of social media and those struggling to get started.

If the latter sounds like you, keep reading. You’re about to learn how social media marketing can help build your business. Some of the benefits you’ll learn about include:

Growing your brand awareness: Social media marketing will make it easy to spread the word about your products and mission.
Increasing your traffic: Using social media and linking it to your website will increase your traffic tremendously.
Promoting your products and services: This is ultimately why you invest in marketing, right?

Managing Your Social Media On One Marketing Management Platform
When your brand is ready to get started with social media, manage everything on one marketing management platform with CoSchedule. It empowers teams to:

Schedule and automate single posts and complete cross-channel campaigns on every network.
Manage social media workflows and team communication.
Measure performance with robust social analytics.
Plus, you can manage all your other marketing projects and campaigns on the same platform, too.

Using Social Media To Grow Your Brand Awareness
1. Create Brand Recognition
Gaining brand recognition is one of any business’ most important marketing goals. That’s because consumers want to buy brands they recognize. Thankfully, social media allows for easy and effective brand building.

Social media has a benefit over traditional media because it can get your brand in front of people much more quickly and easily. Furthermore, it gets your audience looking at your brand even when they aren’t thinking about your brand or product.

Take a look at Nike’s Twitter page. Nike keeps their Twitter profile neat and clean. They place their recognizable logo on both their profile image and cover photo without being overbearing.

The cover photo is especially effective because it connects the Nike logo to the idea of running.

2. Generate A Conversation Around Your Brand
A strong social media marketing strategy will generate conversation about your brand, products, and partners.

Take this example from PlayStation. A simple post saying congratulations to Naughty Dog (the company behind the new video game Uncharted 4) for its success generated feedback on the game.

In doing so, they received a great amount of feedback about their product. They also got people talking. Fans were having genuine conversations, all facilitated by social media.

3. Learn How To Connect With Your Audience Through Social Listening
Social listening is the act of monitoring social conversations around certain topics. It helps you understand what’s important to your audience and identify trends your target audience is following.

You’ll learn about what they’re struggling with, which can help you create content addressing those pain points.

You can also identify the tone and language that your target audience uses.

4. Tell Your Brand’s Story
Using social media is a great way to share your brand’s mission and share stories. Effective stories can have a great impact on your brand’s image. They can be simple or extensive depending on what you think will be most effective.

5. Gather Data From Audience Research To Improve
Audience research is similar to social listening. It searches the keywords your audience will be using, but it’s more focused on your specific product. You can use social media to gather this information.

6. Provide Exceptional Customer Service That Keeps Your Followers Happy
Customers now expect companies to handle their requests through social media.

A strong investment in customer service can build meaningful relationships between your company and your customers. And with social media, the challenge of customer service remains as demanding as it had before.

Social media allows for immediate interaction and customer feedback. Businesses can also respond to their customers right away. With nearly half of U.S. customers using social media to ask questions about products or services, having a social media customer service strategy is extremely important.

Take this example with HuHot, a popular Mongolian grill chain restaurant in the Upper Midwest (where CoSchedule’s offices are located). A customer inquired about a time-sensitive situation, and the company answered her question within hours:

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